Collection: FAQ

What are the Benefits of Home Delivery?

  • Delivery coordinator available to answer any questions that you may have at any time.  Free tech support!
  • We deliver your groceries to you in an insulated bin so you don't have to be home. The next week you just put out your empty bin and we replace it with a full one!  
  • Save time cooking! You have the ability to add on made from scratch food from our restaurant as well as pre-packed deli-to-to items!
  • It's an easy way to connect with local organic farms to get the highest quality, healthiest food!
  • Freshest selection of organic fruits and vegetables that we can get locally and are in season delivered to your door!

 

How do I skip a delivery?
Skipping a week: If you would like to skip a week’s order, just login to our site, go to your profile icon in the top right, then click “manage subscription.” On that page, click on “See more details”  to see the subscription you would like to skip, click “Upcoming Order”, select the week you would like to skip, and press the green “Skip Order'' button.

What if I want to set up my subscription but I don’t want an order right away?

No problem!  You must “Check Out” with your subscription purchase to set up your subscription!  Your payment won’t be run immediately because we capture payments manually, meaning your card won’t be charged until we approve it.  Plus you can set up the date of your first delivery when you click “manage subscription” just click on your profile icon on the top right side of the home page.


How do I Pay? When you sign-up for the subscription and check out, your payments will be with Shopify processing, so go ahead and enter your payment method of choice. Shopify is the largest e-commerce platform provider in the world.  It is a very safe, protected and secure credit card processor.  Produce bin subscribers will not be charged for your invoice until you have had a chance to customize your bin with our new “swap” system, and then you will also be able to add on groceries during the same session before you check out.  We will fulfill all orders before any payments are processed.  We personally check over each order and check your invoice looking for out of stocks or adjusting prices for weight before we authorize the processing of your payment.  We will not be passing along any credit card processing fees to you at this time!

Your Discount: Our normal delivery and personal shopping and packing fee is $10 for a one time grocery delivery.  As always, when you sign-up for deliveries as a subscription customer, you only pay a $3 delivery fee for the produce bins. That's your $7.00 discount for being a subscription customer, and a $5.00 discount for “Your Choice” grocery customers. When we do a big route of delivery stops, it allows us to give a discount to subscription customers.  That “subscription” word is new to our service but it’s the same process, and it appears as a discount - which it is!  

Rewards! As soon as you create an account you will start earning reward points!  For every dollar you spend, you earn points, as the points accumulate you will get 5% off coupons!  Just another great benefit from this new website!  Watch for more opportunities to earn rewards in the future!

Produce substitutions are now swaps!:  As usual, the produce list for bins will be up Tuesday afternoon, and you will receive an email from us to let you know that the current produce lists are ready to look at online. There will be a link to go to to make swaps (substitutions) for your bin choice.  We will send the link as normal during our newsletter that we send out on Tuesday afternoon.  If you choose to make swaps, you can check out when done or continue shopping for other groceries and check out all at once!  Swaps will give you a list of items to substitute for each produce item. These items will be the same cost as the item recommended in your bin.  The item we recommend is the 1st item at the top.  The produce we suggest for your first choice are the best deals of what’s fresh, in season, and great quality.  The swap options are there to help you in case there’s something you don’t like. You will not be charged for the substitutions when you check out!  Your invoice will have a $0 charge and that is correct, because you will be invoiced through your subscription.  Swaps are a more simple and easier way to figure out billing and the system let's you make changes without increasing the cost of your produce bin!  Of course you can always continue shopping for whatever extra produce and groceries that you want to add!!!

Deadlines: These swaps and add-ons must be submitted by Wednesday afternoon.  If you want to add items to your produce bin or make swaps, remember that you need to add the bin to your cart and “check out” with the order. If you do not want to make any swaps or to add any items, you do not need to do anything. You will receive your produce bin just as we have it listed automatically!

4 products
  • Small Organic Produce Bin
    Regular price
    $45.00
    Sale price
    $45.00
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  • Organic Produce + Groceries Bin
    Regular price
    $38.00
    Sale price
    $38.00
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    per 
    Sold out
  • Large Organic Produce Bin
    Regular price
    $55.00
    Sale price
    $55.00
    Regular price
    Unit price
    per 
    Sold out
  • Your Choice Bin + $35 of Groceries
    Regular price
    $10.00
    Sale price
    $10.00
    Regular price
    Unit price
    per 
    Sold out