Collection: FAQ - Frequently Asked Home Delivery Questions

What are the Benefits of Farm Stand Subscription Delivery?

🌟 Subscription Benefits:

✨ The "Produce Bin"options: A variety of sizes, seasonal, nutrient-dense customizable organic produce picked by our produce experts. Your source for local food! Good deals, super fresh, in-season!

✨"Your Choice" Bin: A grocery delivery for a personalized experience.

✨ Choose between weekly or bi-weekly deliveries.

✨ Recipes and tips for delicious, wholesome meals.

✨ Easy online management - pause, modify, or cancel anytime.

✨ Enjoy seamless transactions with automatic payments. No hidden fees!!!

✨ Our insulated bins ensure freshness, and you don't have to be home!

✨Local customer service to help you every step of the way!

What if I want to set up my subscription but I don’t want to receive an order right away?

No problem!  You must “Check Out” with your subscription purchase to set up your subscription!  You can set up the date of your first delivery when you click “manage subscription” just click on your profile icon on the top right side of the home page.

How do I Pay?

When you sign-up for the subscription and check out, your payments will be with Shopify processing, so go ahead and enter your payment method of choice and save the payment info. The Paypal option works well and Shopify is the largest e-commerce platform provider in the world.  It is a very safe, protected and secure credit card processor. 

We Check Over Your Invoice:

Produce bin subscribers will not be charged for your invoice until you have had a chance to customize your bin with our “swap” system, and then you will also be able to add on groceries during the same session before you check out.  We personally check over each order and check your invoice looking for out of stocks or adjusting prices for weight. 

What are your Discounts for a subscription?

🚚 Delivery Subscription Discount Clarity:

For one-time grocery deliveries and personal shopping, the standard delivery and packing fee is $10.

✨ Subscription Benefits:

When you join us as a subscription customer:

1. Produce Bin Subscription Deliveries:

   • Enjoy a reduced delivery fee of only $3 for our nutrient-packed produce bins. Benefit from a $7.00 discount on delivery fees as a subscription customer.!!!

2. "Your Choice" Grocery Customers Discount:

   • "Your Choice" grocery customers receive a $5.00 discount on delivery fees!!!
     

🌟 Why the Discounts?

As we optimize delivery routes with multiple stops, we pass the savings to our valued subscription customers. It's our way of saying thank you for being part of the Downtown Farm Stand community!

Rewards!

As soon as you create an account you will start earning reward points!  For every dollar you spend, you earn points, as the points accumulate you will get 5% off coupons!   

Produce substitutions are called swaps!

The produce list for bins will be up Tuesday afternoon, and you will receive an email from us to let you know that the current produce lists are ready to look at online. There will be a link to go to to make swaps (substitutions) for your bin choice.  We will send the link as normal during our newsletter that we send out on Tuesday afternoon.  If you choose to make swaps, you can check out when done or continue shopping for other groceries and check out all at once!  Swaps will give you a list of items to substitute for each produce item. These items will be the same cost as the item recommended in your bin.  The item we recommend is the 1st item at the top. 

The produce we suggest for your first choice are the best deals of what’s fresh, in season, and great quality.  The swap options are there to help you in case there’s something you don’t like. You will not be charged for the substitutions when you check out!  Your invoice will have a $0 charge, and that is correct, because you will be invoiced through your subscription.  Swaps are a simple and easy way to make changes without increasing the cost of your produce bin!  Of course you can always continue shopping for whatever extra produce and groceries that you want to add!!!

Find Swap and billing details HERE

Deadlines: swaps and add-ons, please submit by Wednesday afternoon.  If you want to add items to your produce bin or make swaps, remember that you need to add the bin to your cart and “check out” with the order. If you do not want to make any swaps or to add any items, you do not need to do anything. You will receive your produce bin just as we recommend it automatically!

If you leave:

We don't want to see you go!  But if you decide to quit our service or take a break, we do ask that you return your bin to the Farm Stand.  Our profit margins are slim in the grocery business, and we can't afford the gas and payroll to pick-up your bin without a fee.  If you can't return it, there will be a $5 - $10 charge depending on where you live to pick-up your bin.  If we don't receive your bin, the cost is $45.00 to replace it.  Thank you!